Terms and Conditions
These Terms and Conditions (the "Terms") for the website busy.easystaff.io/ (the "Website") shall constitute a legal agreement between the user ("you", the "Customer" or "Freelancer" respectively) of the Website and EasyStaff LP (the "Company" or "we"). By accessing the Website and/or registering an account, you agree to the Terms. We may, from time to time, and without notice, amend the Website or the Terms.
We only provide a (i) search and communication tool for Customers and Freelancers, and (ii) a secure transaction and payment mechanism therefore. Users agree that the Website shall not be responsible for any other aspects of service provision or interaction between the Customer and the Freelancer. The Website is not a party to any disputes between the Customer and the Freelancer, although we provide a dispute resolution mechanism to assist the users in resolving issues that arise between them.
The Terms are applied to the relationships described above along with the Service Agreement between the Company and Customer (link: start.easystaff.io/easystart-terms-and-conditions-customer), and the Service Agreement between the Company and the Freelancer (link: https://start.easystaff.io/terms-and-conditions-for-freelancer). If there is a contradiction between the Terms and any of the Service Agreements, the regulation established by the Terms shall prevail.
1. Definitions
1.1. "Account" shall mean an account (EasyBusy personal cabinet) on the Website registered by a user of the Website.
1.3. "Arbitration" shall mean a dispute resolution mechanism elaborated on the Website to settle issues that arise between users.
1.4. "Commission" shall mean a share of the value of each payment transaction conducted through the Website between Freelancers and Customers.
1.5. "Customer" shall mean a user of the Website from time to time posting information about Projects on the Website and hiring Freelancers to work on those Projects.
1.6. "Freelancer" shall mean a user of the Website from time to time applying for working on Projects and, if hired, working on those Projects.
1.7. "Project" shall mean a work project published by a Customer on the Website, where the minimum Project amount shall be 20 USD/EUR.
1.8. "Project Dispute" shall mean a dispute between the Customer and the Freelancer regarding the Project, Project
Agreement or any relations relating to the Terms and/or usage of the Website taking place in the Account.
2. Overview
2.1. The Website is an online marketplace that allows Customers to search for Freelancers, publish tasks (including Projects) and pay for the services provided by Freelancers.
3. The Company’s purpose
3.1. The Company shall not be a party to the legal relations between the Customer and the Freelancer and shall not bear any liability for actions of Customers or Freelancers in relation to their arrangements and deals.
3.2. By accessing the Website and using its features, you agree that the relations between you and us shall not be of joint venture, agency, partnership nature.
3.3. We shall not be liable for any temporary malfunction of the Website in whole or in part which interferes with the operation of the Website unless such malfunction is caused by our intention (willful). If you have any inquiries, please contact our support team start@easystaff.io.
4. Taxes
4.1. The Website shall not be liable for any of the Customer’s or the Freelancer’s taxes, liabilities, fees, and duties. When you do not comply with applicable laws, the Company shall have the right to suspend or terminate your Account.
5. Commission
5.1. In exchange for the services provided by us to Freelancers and Customers, we are entitled to receive the Commission. The rate of the Commission shall be calculated and stated depending on the Project and options of payments for provided services, which have been chosen by the Freelancers and Customers. The amount of the Commission shall be duly disclosed to users.
6. Payments
6.1. After the Project is accepted by the Customer (i.e. having the status "Results approved"), the funds would be sent to the Freelancer’s balance and shall be non-refundable.
7. Disputes
7.1. We encourage Freelancers and Customers to try and settle conflicts amongst themselves by negotiation. If for any reason this fails, the Freelancer or Customer shall have the right to initiate Arbitration in the Account if the payment for the deliverables has been made and they have status "Accepted by the Freelancer"/ "Task In progress"/ "Results Approved".
7.2. Freelancers and Customers agree to use our dispute resolution system to resolve any disputes arising out or in relation to their Projects.
7.3. The Customer may initiate the Project Dispute from the moment of payment of the invoice by the Customer until the acceptance of the Freelancer’s work result. The Customer and the Freelancer lose the right to initiate a dispute on the assignment after the acceptance of the work result, as the acceptance of the work result is considered a successful transaction
7.4. If the Customer has not accepted the deliverables (i.e. the deliverables having the status "Task in progress") and is not in touch within 14 days, the Freelancer shall have the right to assign the task to the status of "Results Approved" by way of the Arbitration.
7.5. Upon commencement of the Project Dispute, the Customer and the Freelancer shall endeavour in good faith to reach a mutually agreeable resolution of such the Project Dispute based on the Project Terms. If, after a reasonable period of time, the Customer and the Freelancer are unable to reach a mutually agreeable resolution of the Assignment Dispute, the Platform shall determine the outcome of the Project Dispute in its sole discretion, including the amount of any refund to the Customer.
7.6. It is highly recommended to provide all documents supporting your claims in the Project Dispute and send correspondence by email as screenshots or as *.eml files. When sending screenshots, make sure that the "To", "From" and "Date" panels are visible. Correspondence sent in *.txt or *.doc format or in any text editor will not be considered.
The most relevant evidence shall be files and chat correspondence on the task (including the Project). Therefore, if there is a contradiction between such evidence and other documents / messages, the evidence in the chat on the Website shall prevail.
For proof of external correspondence, you must provide screenshots of the entire unedited conversation.
7.7. When initiating the Arbitration, the Company shall have the right to require the Customer and the Freelancer to provide documentation supporting their claims or position regarding the dispute. You agree that the Company has the full right to accept or reject any document provided. You also acknowledge that the Company is not a judicial or alternative dispute or a provider of legal services or acts as a resolution body and that we will only make decisions as an ordinary reasonable person.
7.8. The Company’s dispute resolution panel shall consider all evidence and other information provided to make a decision (usually within 48 hours).
7.9. The Company shall render its decision within 7 days of the initiating of the Arbitration. During the Arbitration, you are encouraged to continue to negotiate an amicable settlement with each other.
7.10. You agree that the decision of the Company acting as arbitrator is final, binding and not subject to appeal. Accordingly, within a reasonable time after our decision, we will transfer funds in accordance with our decision.
7.11. You agree and acknowledge that (i) the Company will use the email address corresponding to your Account registered at the time the Arbitration is opened to notify and communicate with you about the Arbitration, and (ii) you are solely responsible for receiving any notice or communication sent arbitration is initiated.
7.12. The Company shall bear no liability and shall not be liable for any damages resulting from the dispute resolution services.
7.13. If the Company suspects or discovers that the platform has been used by a freelancer to sell goods rather than services or a Customer to purchase them, the Company reserves the right to make a refund to the Customer of the funds transferred by the Customer to the freelancer or to suspend the freelancer’s possibility to withdraw the funds transferred by the Customer until the circumstances are clarified or to unilaterally terminate this agreement and the access to the platform without compensation for any loss or liability by giving notice on the date of termination. The Customer and the freelancer shall provide us with clarification as to the purpose and substance of the transaction. The Company shall not be liable for any adverse consequences of cancellation of payment or delayed withdrawal of funds or termination of this agreement (and the access to the platform), including in case of failure to receive explanations from the Customer and the freelancer.
8. Term
8.1. These Terms shall become effective upon your first-time use of the Website and shall continue until the performance by you of your obligations arising therefrom in full.
9. Termination
9.1. The Company shall have the right to terminate this agreement by giving notice to a user. The agreement shall be deemed terminated on the date specified in the notice.
9.2.The Company shall be also entitled to suspend or terminate your Account or Project if one or more of the following conditions occur: (i) breaching by you of the Terms; (ii) our discretion based on the circumstances indicating that you are engaging in unlawful activity when using the Website or your activity on the Website may cause us to suffer loss.
10. Privacy
10.1. By using the Website, you hereby agree that we may collect and process your personal information in accordance with our policy.
11. Content
11.1. You shall not use the Website in any way that:
(A) violates applicable law or morality;
(B) directs to other websites.
11.2. We reserve the right, in our sole discretion, to modify, delete or remove any content which, we would believe, violates these Terms without providing you or any third person any compensation in connection with it.
12. Governing law
12.1. The Terms shall be governed by the laws of England and Wales.
12.2. All disputes arising out of or in connection with these Terms shall be resolved by the courts in England and Wales.
We only provide a (i) search and communication tool for Customers and Freelancers, and (ii) a secure transaction and payment mechanism therefore. Users agree that the Website shall not be responsible for any other aspects of service provision or interaction between the Customer and the Freelancer. The Website is not a party to any disputes between the Customer and the Freelancer, although we provide a dispute resolution mechanism to assist the users in resolving issues that arise between them.
The Terms are applied to the relationships described above along with the Service Agreement between the Company and Customer (link: start.easystaff.io/easystart-terms-and-conditions-customer), and the Service Agreement between the Company and the Freelancer (link: https://start.easystaff.io/terms-and-conditions-for-freelancer). If there is a contradiction between the Terms and any of the Service Agreements, the regulation established by the Terms shall prevail.
1. Definitions
1.1. "Account" shall mean an account (EasyBusy personal cabinet) on the Website registered by a user of the Website.
1.3. "Arbitration" shall mean a dispute resolution mechanism elaborated on the Website to settle issues that arise between users.
1.4. "Commission" shall mean a share of the value of each payment transaction conducted through the Website between Freelancers and Customers.
1.5. "Customer" shall mean a user of the Website from time to time posting information about Projects on the Website and hiring Freelancers to work on those Projects.
1.6. "Freelancer" shall mean a user of the Website from time to time applying for working on Projects and, if hired, working on those Projects.
1.7. "Project" shall mean a work project published by a Customer on the Website, where the minimum Project amount shall be 20 USD/EUR.
1.8. "Project Dispute" shall mean a dispute between the Customer and the Freelancer regarding the Project, Project
Agreement or any relations relating to the Terms and/or usage of the Website taking place in the Account.
2. Overview
2.1. The Website is an online marketplace that allows Customers to search for Freelancers, publish tasks (including Projects) and pay for the services provided by Freelancers.
3. The Company’s purpose
3.1. The Company shall not be a party to the legal relations between the Customer and the Freelancer and shall not bear any liability for actions of Customers or Freelancers in relation to their arrangements and deals.
3.2. By accessing the Website and using its features, you agree that the relations between you and us shall not be of joint venture, agency, partnership nature.
3.3. We shall not be liable for any temporary malfunction of the Website in whole or in part which interferes with the operation of the Website unless such malfunction is caused by our intention (willful). If you have any inquiries, please contact our support team start@easystaff.io.
4. Taxes
4.1. The Website shall not be liable for any of the Customer’s or the Freelancer’s taxes, liabilities, fees, and duties. When you do not comply with applicable laws, the Company shall have the right to suspend or terminate your Account.
5. Commission
5.1. In exchange for the services provided by us to Freelancers and Customers, we are entitled to receive the Commission. The rate of the Commission shall be calculated and stated depending on the Project and options of payments for provided services, which have been chosen by the Freelancers and Customers. The amount of the Commission shall be duly disclosed to users.
6. Payments
6.1. After the Project is accepted by the Customer (i.e. having the status "Results approved"), the funds would be sent to the Freelancer’s balance and shall be non-refundable.
7. Disputes
7.1. We encourage Freelancers and Customers to try and settle conflicts amongst themselves by negotiation. If for any reason this fails, the Freelancer or Customer shall have the right to initiate Arbitration in the Account if the payment for the deliverables has been made and they have status "Accepted by the Freelancer"/ "Task In progress"/ "Results Approved".
7.2. Freelancers and Customers agree to use our dispute resolution system to resolve any disputes arising out or in relation to their Projects.
7.3. The Customer may initiate the Project Dispute from the moment of payment of the invoice by the Customer until the acceptance of the Freelancer’s work result. The Customer and the Freelancer lose the right to initiate a dispute on the assignment after the acceptance of the work result, as the acceptance of the work result is considered a successful transaction
7.4. If the Customer has not accepted the deliverables (i.e. the deliverables having the status "Task in progress") and is not in touch within 14 days, the Freelancer shall have the right to assign the task to the status of "Results Approved" by way of the Arbitration.
7.5. Upon commencement of the Project Dispute, the Customer and the Freelancer shall endeavour in good faith to reach a mutually agreeable resolution of such the Project Dispute based on the Project Terms. If, after a reasonable period of time, the Customer and the Freelancer are unable to reach a mutually agreeable resolution of the Assignment Dispute, the Platform shall determine the outcome of the Project Dispute in its sole discretion, including the amount of any refund to the Customer.
7.6. It is highly recommended to provide all documents supporting your claims in the Project Dispute and send correspondence by email as screenshots or as *.eml files. When sending screenshots, make sure that the "To", "From" and "Date" panels are visible. Correspondence sent in *.txt or *.doc format or in any text editor will not be considered.
The most relevant evidence shall be files and chat correspondence on the task (including the Project). Therefore, if there is a contradiction between such evidence and other documents / messages, the evidence in the chat on the Website shall prevail.
For proof of external correspondence, you must provide screenshots of the entire unedited conversation.
7.7. When initiating the Arbitration, the Company shall have the right to require the Customer and the Freelancer to provide documentation supporting their claims or position regarding the dispute. You agree that the Company has the full right to accept or reject any document provided. You also acknowledge that the Company is not a judicial or alternative dispute or a provider of legal services or acts as a resolution body and that we will only make decisions as an ordinary reasonable person.
7.8. The Company’s dispute resolution panel shall consider all evidence and other information provided to make a decision (usually within 48 hours).
7.9. The Company shall render its decision within 7 days of the initiating of the Arbitration. During the Arbitration, you are encouraged to continue to negotiate an amicable settlement with each other.
7.10. You agree that the decision of the Company acting as arbitrator is final, binding and not subject to appeal. Accordingly, within a reasonable time after our decision, we will transfer funds in accordance with our decision.
7.11. You agree and acknowledge that (i) the Company will use the email address corresponding to your Account registered at the time the Arbitration is opened to notify and communicate with you about the Arbitration, and (ii) you are solely responsible for receiving any notice or communication sent arbitration is initiated.
7.12. The Company shall bear no liability and shall not be liable for any damages resulting from the dispute resolution services.
7.13. If the Company suspects or discovers that the platform has been used by a freelancer to sell goods rather than services or a Customer to purchase them, the Company reserves the right to make a refund to the Customer of the funds transferred by the Customer to the freelancer or to suspend the freelancer’s possibility to withdraw the funds transferred by the Customer until the circumstances are clarified or to unilaterally terminate this agreement and the access to the platform without compensation for any loss or liability by giving notice on the date of termination. The Customer and the freelancer shall provide us with clarification as to the purpose and substance of the transaction. The Company shall not be liable for any adverse consequences of cancellation of payment or delayed withdrawal of funds or termination of this agreement (and the access to the platform), including in case of failure to receive explanations from the Customer and the freelancer.
8. Term
8.1. These Terms shall become effective upon your first-time use of the Website and shall continue until the performance by you of your obligations arising therefrom in full.
9. Termination
9.1. The Company shall have the right to terminate this agreement by giving notice to a user. The agreement shall be deemed terminated on the date specified in the notice.
9.2.The Company shall be also entitled to suspend or terminate your Account or Project if one or more of the following conditions occur: (i) breaching by you of the Terms; (ii) our discretion based on the circumstances indicating that you are engaging in unlawful activity when using the Website or your activity on the Website may cause us to suffer loss.
10. Privacy
10.1. By using the Website, you hereby agree that we may collect and process your personal information in accordance with our policy.
11. Content
11.1. You shall not use the Website in any way that:
(A) violates applicable law or morality;
(B) directs to other websites.
11.2. We reserve the right, in our sole discretion, to modify, delete or remove any content which, we would believe, violates these Terms without providing you or any third person any compensation in connection with it.
12. Governing law
12.1. The Terms shall be governed by the laws of England and Wales.
12.2. All disputes arising out of or in connection with these Terms shall be resolved by the courts in England and Wales.
Support service working hours:
8am – 5pm UTC +3
EasyStaff LP
Code 305643163
9a Tinto Place, Edinburgh,
United Kingdom, EH6 5GD
United Kingdom, EH6 5GD
